This policy covers the return of all products (excluding “Quick Ship” and electrical panels, which are covered by separate return policies posted on this website). Under this policy, original Purchaser may return products to AutomatedPT, with its PRIOR APPROVAL*, for credit under the following terms and conditions:
Product MUST BE in its original UNOPENED, UNMARKED carton.
Any product whose carton has been opened (seal broken), has a label affixed, or has been marked on in any way is not considered suitable for resale, and will not be accepted for credit.
Customer must return the product to AutomatedPT, freight prepaid. The product carton should be packed inside another box with adequate protection from damage. Upon receipt, the product will be inspected and evaluated. If the package is found not to be in “as-new” resalable condition, the customer will be notified, and will be offered the option of having the product returned to them, freight collect.
Valid returns will be credited the original purchase price minus a restocking charge of a minimum of 20% (twenty percent). The minimum restocking charge will be fifty dollars ($50). Shipping/freight charges will NOT be refunded.
The unit must have been purchased within ninety (90) day of the date it is received by AutomatedPT. Only products sold by Automated PT, LLC through its North American sales network are eligible for this program.
* PRIOR APPROVAL: Contact your AutomatedPT Sales Assistant with pertinent details to obtain an RMA number and shipping instructions.